Terms of Service

1. Introduction and Scope
You ("User", "You", or "Your") have been granted access to the Dashboard because Your organization or an affiliated group company (the "Client") has entered into a service agreement (the "Agreement") with Centinel Analytica GmbH ("Centinel"). These Terms provide a summary of key usage conditions. In case of conflict, the Agreement between Centinel and the Client shall take precedence.

2. Definition of Service
For the purposes of this policy, "Service" includes access to the Centinel Dashboard, the associated user account, and the underlying software infrastructure.

3. Access Credentials and Security

To ensure secure access to the Service, You are responsible for:

  • Keeping all usernames, passwords, IP addresses, and any other access details strictly confidential.

  • Notifying Centinel and/or the Client immediately upon discovering any unauthorized access, suspicious activity, or suspected security breach involving Your account.

4. Permissible Use

You agree to use the Service only in accordance with applicable laws and solely for the Client’s internal business purposes. As a User, You must not:

  • Grant access to any individual not authorized under the Agreement.

  • Copy, distribute, or share the Service in whole or in part.

  • Reverse engineer, decode, disassemble, or otherwise attempt to extract the source code or underlying structure of the Service.

  • Modify or adapt the Service for purposes not authorized by Centinel.

  • Resell, lease, sublicense, or otherwise commercially exploit the Service.

  • File for intellectual property rights over the Service or components thereof.

  • Build a competing solution using the Service or its design.

5. User Data & Privacy

Centinel processes certain data (e.g., usernames, IP addresses, usage logs) to maintain Service integrity and performance. Please refer to our Privacy Policy for detailed information.

6. Ownership and Intellectual Property

Centinel and its licensors retain full ownership and intellectual property rights over the Service and all related technology, software, and content. Your access does not convey any ownership rights, and all non-granted rights remain with Centinel.

7. Service Disclaimer

Unless otherwise specified in the Agreement, the Service is provided “as is.” While Centinel aims to deliver a high-quality and reliable experience, we disclaim all warranties—express or implied—including, but not limited to, fitness for a particular purpose, uninterrupted access, and error-free performance.

8. Confidentiality

All non-public information shared via the Service—including technical configurations, data insights, and usage patterns—must be treated as confidential. You agree to safeguard such information and use it only as required to access or operate the Service. Exceptions apply for:

  • Publicly available information,

  • Information already lawfully known to You without restrictions,

  • Information disclosed under legal obligation (with prior notice to Centinel when feasible).

9. Termination of Access

Your access to the Service will terminate automatically upon termination of the Client’s subscription unless otherwise stated in the Agreement. Continued use after termination is prohibited.